Discovery Call Scorecard

Discovery Call Scorecard

Strong discovery is the foundation for building trust. Use this scorecard template to improve discovery calls.

This video conversations scorecard template helps you evaluate the key components of a strong discovery call, from understanding the prospect's pain points to setting next steps. Use this scorecard to provide structured feedback, improve call quality, and enhance your reps’ overall call performance.

Impact:
  • Improve call quality

Conversations

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On a scale of 1-5, how well did the host understand the role of the prospect in the call?

1

2

3

4

5

Were the customer's key pain points clearly identified?

Yes

No

Did the host clearly communicate our benefits and capabilities?

Yes

No

Did the host validate our ability to solve the customer's pains?

Yes

No

On a scale of 1-5, how well did the host handle the customer's concerns?

1

2

3

4

5

Did the AE set clear next steps?

Yes

No

How would you rate this conversation overall?

1

2

3

4

5

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